RETURN POLICY

K2C ENTERPRISE LTD. (Dba. BODYFRIEND)

ITEMS NOT ELIGIBLE EXCHANGE OR REFUND

EXCEPT FOR PRODUCTS WITH MANUFACTURING DEFECTS AS SET FORTH BELOW, PRODUCTS ARE NON-RETURNABLE, NON-EXCHANGEABLE AND NON-REFUNDABLE. FLOOR MODELS ARE SOLD “AS-IS” AND NO RETURNS, EXCHANGES OR REFUNDS WILL BE ACCEPTED UNDER ANY CIRCUMSTANCES.

Returns & Refunds: Manufacturing Defects Only

BOYFRIEND only honors returns for products with manufacturing defects. YOU must notify BOYFRIEND within thirty (30) days of receipt of a product of any defect in the original manufacture of the product (Massage Chairs).

Returns must be made within 30 days of purchase and will incur a 25% restocking fee + $350 Delivery fee.
BOYFRIEND only honors returns for products with manufacturing defects.

NO returns or refunds of any kind will be accepted without an original receipt.

All returned products must be one hundred percent (100%) complete, contain ALL original boxes and packaging materials, and contain all manuals, warranty, and other accessories and documentation provided. BOYFRIEND strongly recommends that YOU fully ensure YOUR return shipment has ALL required parts, materials, and documentation. Products must be returned in undamaged and sellable condition. YOU ARE RESPONSIBLE FOR ALL RETURN SHIPPING COSTS.

Returned products are subject to inspection by BOYFRIEND staff. Refund eligibility is determined once YOUR return is received and inspected.

After an inspection of the returned product, BOYFRIEND shall, in its sole discretion, determine whether the product is eligible for credit, replacement, exchange or repair. Please allow seven (7) to fourteen (14) business days after inspection by BOYFRIEND for its determination. Returns that do not meet this Policy will not qualify for a refund, and may be returned to YOU or destroyed upon request.

Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If YOUR original payment was a cash payment and YOUR refund exceeds Two Hundred Fifty Dollars ($250), a refund check will be issued by BOYFRIEND within ten (10) business days and will be mailed to YOU.

YOU must notify BOYFRIEND if you desire an exchange, replacement or repair, rather than a credit. BOYFRIEND then will contact you to arrange for the desired remedy.

To the extent YOU are entitled to store credit, credit will be given for the price of the product and applicable sales tax only. Credit is not issued for shipping charges.

Damaged Products

BOYFRIEND’s packing procedures ensure that all orders are packed with care and protection in mind, but handling during transit may cause damages. Damaged orders require inspection before refunds or replacements are issued.

If YOUR order arrives in damaged condition, save the products AND the original box and packaging in which it arrived, and notify BOYFRIEND immediately to arrange for a carrier inspection and pick-up of the damaged merchandise. Damaged products can be returned directly to BOYFRIEND within thirty (30) days from the date of delivery of the products for, at the sole and exclusive discretion of BOYFRIEND, credit, replacement, exchange or repair.

IMPORTANT: PLEASE KEEP THE ORIGINAL SHIPPING CONTAINERS AND PACKAGING IN WHICH YOUR PRODUCT WAS RECEIVED.

Limited Warranty

Any product that manifests defects in materials or workmanship or is otherwise damaged may be returned, repaired or replaced solely in accordance with BOYFRIEND’s limited warranty set forth in the attached card (the “Limited Warranty”), which Limited Warranty is incorporated into this Policy by this reference and made a material part of this Policy. The Limited Warranty is YOUR sole limited warranty for YOUR product, and if YOU wish to return YOUR product under, or pursue a claim based on, the Limited Warranty, YOU must follow the procedures set forth therein. Except for the Limited Warranty, BOYFRIEND disclaims all express and implied warranties, including the warranties of merchantability, fitness for a particular purpose and non-infringement.
Warranties, including the Limited Warranty, are available for a period of six months from the date of purchase when products are used in a non-residential setting. After the six-month period, any and all warranties are null and void for products used in a non-residential setting.
Warranties, including the Limited Warranty, are null and void when products are shipped and/or used outside of the continental United States, and returns will not be accepted.

YOUR Refusal to Accept Delivery

If YOU refuse a delivery, YOU will be charged for any charges BOYFRIEND incurs in having the product returned to BOYFRIEND. If YOU refuse a non-refundable product, YOU will not receive any credit by simply refusing the delivery. Instead, YOU will incur an additional charge for any return fees BOYFRIEND incurs after the delivery is refused. The refused delivery shall remain in the possession of BOYFRIEND until such time as YOU remit payment for BOYFRIEND to send the product(s) again. If payment is not received within thirty (30) days of the first failed delivery, then the product is forfeited. Shipping charges are non-refundable.

Restocking Fee

Shipping costs and surcharges will not be refunded and a 25% re-stocking fee will be assessed, unless the return is made because the item is defective.
plus $350 shipping and handling fee.

Miscellaneous

BOYFRIEND reserves the right to modify its Shipping & Return Policy. No alterations or modifications may be made to this Policy without the express written approval of BOYFRIEND. This Policy sets forth YOUR sole and exclusive rights with respect to the return or exchange of or refunds for products YOU have purchased from BOYFRIEND.